Grievance

“Your grievance isn’t ‘complaining’ — it’s exercising your right to a fair education.”

A Grievance Cell is a formal body set up by ZEMS to:

• Listen to student complaints (academic, hostel, fees, harassment, facilities, etc.)
• Investigate issues fairly and impartially
• Suggest and implement appropriate solutions
• Maintain transparency and accountability

Common Issues Handled

• Unfair grading or exam conduct
• Harassment or discrimination
• Hostel, food, or amenities problems
• Fee disputes or refunds
• Faculty behavior or course-related issues
• Infrastructure complaints (labs, Wi-Fi, classrooms)

How to Use the Grievance Cell

1. Write a formal complaint letter (Email: zemsbbsr@gmail.com or printed) — include your name, roll number, department, issue, dates, and desired resolution.
2. Submit it to the Grievance Cell office or via email.
3. Keep a copy and receipt if submitting physically.
4. Follow up after 7–15 days if no response is received.

Who to Contact

• Cell Convenor: Mr. Anup Padhi
• Member: Dr. Manoj Kumar Parida